RWP has experience of the design, implementation, and support of large-scale bespoke HelpDesk systems for major household name companies.

Our systems log faults/issues, send out updates, allow those with problems to access their own current and past records and add updates themselves, automatically escalate after pre-defined amounts of time or problem severity and provide management reports on parameters such as time-to-fix, SLA adhesion, outstanding and escalated issues etc.

All systems are bespoke - designed specifically to your requirements around a central common core functionality.  In this way, our systems match your own processes as opposed to many off-the-shelf solutions which force you to adapt your processes to suit the their workings !  We simply do not work this way.

Please call us for a no-obligation discussion on how we can help.  Our cost-effectiveness will probably surprise you !

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